Warranty & Repair
Our products undergo extensive quality control before shipping. Should a defect nevertheless occur due to a manufacturing error, these are subject to our one-year warranty or the two-year statutory warranty.
Warranty Conditions:
The manufacturer Kaufmann Sortimentsgroßhandel GmbH grants a 1-year warranty on the product advertised with the warranty promise. The period for calculating the warranty duration begins on the invoice date. The spatial scope of the manufacturer's warranty service extends to the country of the Federal Republic of Germany. Should material defects or manufacturing defects occur in the goods you have purchased during this period, the manufacturer, as the guarantor, will provide you with one of the following services of its choice within the scope of this warranty:
- Free repair of the goods or
- Free exchange of the goods for an equivalent item
The guarantor may refuse the type of supplementary performance chosen by the buyer – for example, the delivery of new goods – if it incurs disproportionate costs compared to the other type – repair.
In the event of a warranty claim, please contact the guarantor:
Kaufmann Sortimentsgroßhandel GmbH
Jägerstr. 15a
30167 Hannover
Tel.: +49 511 725 84-100
E-Mail: support@moovi.de
You are also welcome to use our contact form.
Warranty claims are excluded for damages to the goods caused by:
- Normal wear and tear
- Improper or abusive handling
- Failure to observe any safety precautions
- Use of the product for other purposes, such as high-risk performance
- Use of force (e.g., impacts)
- Traffic accidents or other collision damage
- Seals are damaged
- Self-performed repair attempts
- Environmental influences (heat, humidity, etc.)
Warranty services are also excluded for the usual wear and tear of wearing parts, such as: tires, brakes/brake pads, Bowden cables, handlebar grips, tubes/jackets, bell, lighting, stand, license plate holder, etc.
A prerequisite for claiming warranty service is prior notification of the warranty case via our contact form or by email to: support@moovi.de and the possibility for the guarantor to enable an inspection of the warranty case (e.g., by sending in the goods). Care must be taken to avoid damage to the goods during transport by means of secure packaging. For this reason, we insist on shipping in the original box or a box sent by us. When registering a warranty claim, a copy of the invoice must be submitted for the application for warranty service so that the guarantor can check whether the warranty period has been complied with. Without a copy of the invoice, the guarantor may refuse the warranty service. Furthermore, you must provide the name and address of the seller, if this data is not evident from the invoice copy. In the event of a deviating serial number, the warranty service may also be refused.
In the case of justified warranty claims, the warranty processing will in any case be free of charge for you, i.e., the guarantor will reimburse any shipping costs for the outward shipment.
Should our technical team determine that the warranty does not apply due to one of the above points, we will have to charge you the costs of inspection and return shipping totaling €50 (incl. 19% statutory VAT).
Of course, our technical team can make you an offer for the repair of the device.
Important note: This manufacturer's warranty does not limit your statutory rights in the event of defects and can be claimed by you free of charge. Any existing statutory warranty rights against us therefore remain unaffected by this warranty promise. This manufacturer's warranty promise therefore does not infringe your statutory rights, but rather extends your legal position.
Should the purchased item be defective, you can always contact us within the framework of the statutory warranty, regardless of whether a warranty case exists or the warranty is claimed.+49 511 725 84-100